Frequently Asked Questions
Everything you need to know about your equestrian gear and orders.
What is your return policy for riding apparel and boots?
We offer a 30-day return policy on most items, provided they are in new, unused condition with original tags. Please note that for safety reasons, riding helmets must be returned in unopened packaging with all seals intact.
How do I determine the correct size for my horse's blanket?
To get the perfect fit, measure your horse from the center of the chest, along the side of the body, to the rear of the hindquarters just before the tail. Our size guides on each product page convert these measurements to the appropriate blanket size.
Do you offer international shipping for heavy stable equipment?
Yes, we ship worldwide. However, heavy or oversized items like saddles and stable mats may incur additional freight charges. Shipping costs and delivery estimates will be calculated at checkout based on your location.
Are your leather products covered by a warranty?
Most of our premium leather bridles and saddles come with a manufacturer's warranty against defects in materials and workmanship. The duration varies by brand, typically ranging from one to five years.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to the carrier's website so you can monitor its progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and interest-free installment plans through Affirm for larger purchases like professional-grade saddles.